Delivery Terms

At the moment, we only deliver in Austria, Belgium, France, Germany, Italy, the Netherlands, Portugal and Spain.

If you live in another country, pls contact us via email.

 

 

1. Shipping Policy: a. All orders will be processed within 2 business days from the date of purchase. b. Customers will receive a confirmation email with tracking information once the order has been shipped. c. Delivery times may vary depending on the shipping method selected and the destination.

2. Shipping Methods: a. Standard Shipping: Estimated delivery within 3 business days. b. Expedited Shipping: Guaranteed delivery within 2 business days. c. International Shipping: Delivery times may vary based on the destination country.

3. Shipping Costs: a. Shipping costs will be calculated at checkout based on the selected shipping method and the delivery address. b. Any additional customs fees or taxes for international shipments are the responsibility of the customer.

4. Delivery Address: a. Customers are responsible for providing accurate and complete delivery information. b. Changes to the delivery address can be made before the order is shipped by contacting our customer support.

5. Delivery Confirmation: a. The customer or an authorized representative must be present at the delivery address to receive the package. b. A signature may be required for certain high-value shipments.

6. Order Tracking: a. Customers can track the status of their order using the provided tracking number. b. For any issues with tracking or delivery, customers can contact our customer support.

7. Delays and Force Majeure: a. In the event of unforeseen circumstances, such as natural disasters or other force majeure events, delivery times may be affected. We will make every effort to communicate delays promptly.

8. Returns and Refunds: a. Information on returns and refunds is detailed in our Return and Refund policy. b. Customers should review the return policy before initiating a return.

9. Customer Support: a. For any inquiries related to delivery, customers can contact our customer support team via email (support@clovergreenlife.com) or call (+31 023 303 3503).

10. Governing Law: a. These delivery terms are governed by the laws of European Union, and any disputes will be resolved in accordance with these laws.

By making a purchase on our webshop, customers acknowledge and agree to these delivery terms.